Furthermore, we must remember that diversity is much more than gender, and one aspect is educational background.
Speaking of educational background, what was your path into the financial industry?
My career started with fish. For six years, I worked in a shop where I sold fish, and although it may seem quite distant from the financial sector, it was a very educational and useful experience.
One of the most important lessons was how to take advantage of different communication strategies targeting different customer segments. The shop hosted a very diverse audience, from the local common people to the Japanese tourist with a craving for smoked crab. To be successful you had to approach these customers very differently – a relevant lesson when working in Customer Service.
I also learned about basic work ethics: The value of hard work, how it affects my colleagues if I do not show up, and how to create a good work environment. When you thrive at work, have fun, work together towards common goals, the tasks become less demanding. Even smelly fish in the morning can become secondary.
I eventually fell in love, moved to Zealand and started working in telecommunications. Later I joined the insurance industry and three years ago, I started at BNP Paribas Personal Finance.