Can you tell us about your path into the financial industry?
Yes, of course. When I joined our company 10 years ago, I started in Customer Service and Granting, and I have been learning and growing with the experience ever since. I do not have a financial education, and my previous work experience ranges as widely as from industrial painting to a fashion store and insurance sales. The latter was actually very educational. Here I learned everything about communications and tonality: How to put trust into a conversation, how to decipher what the customer truly says and wants, how to avoid people hanging up on you, and how to close an agreement with a client. Those sales and service skills are super relevant and important if you work in customer service. In fact, they are useful in many aspects of life.
Today I am a people manager myself, and when we recruit for positions in Operations, we often attract candidates from economic studies, which is great.