Today Brilliant Future hosted their annual edition of the “Brilliant Awards – Customer Experience”, which celebrates organisations that succeed in creating exceptional customer experiences in their customer service – and our Swedish Customer Care- and Granting Support came in first place!
The selection criteria are based exclusively on data about customers’ experiences. There is no jury, the customers’ opinions determine the result, which gives us reason to be extra happy and proud.
Fourth nomination in a row
This is not the first time we have been nominated for the Brilliant Customer Experience Award. In fact, it is the fourth time in a row. We joined the Brilliant Future scheme in 2020 and became No. 1 the very first year. The year after we came in third place. In 2022 we were back on the top of the podium, and today we are extremely proud to get a first place.
Emma Lindén, our Team Leader for Customer Care & Retail Support in Sweden, has worked with Brilliant for four years, and this year she is beyond proud: